What Is Complex Care in the NDIS—and Who Is It For?
Some NDIS participants have high-level, ongoing health and disability needs that require skilled, consistent support. This is often referred to as complex care—and it plays a crucial role in helping people live safely and comfortably at home or in their community.
At APTOS, we specialise in coordinating complex care supports tailored to each participant’s unique needs. In this article, we explain what complex care involves, who it supports, and how it fits within the NDIS.
What Is Complex Care?
Complex care refers to supports for people who have multiple, interrelated health conditions or high-intensity needs. This might include:
- Ventilation or tracheostomy care
- PEG (tube) feeding
- Catheter or bowel care
- Epilepsy management and seizure monitoring
- Behavioural support with restrictive practices
- Support for degenerative neurological conditions
Complex care often requires a team of trained support workers, nurses, and allied health professionals to ensure safety, dignity, and quality of life.
Who Might Need Complex Care?
Participants who may require complex care include those living with:
- Acquired brain injury (ABI)
- Cerebral palsy or muscular dystrophy
- High spinal cord injury
- Progressive neurological disorders like MS or MND
- Severe epilepsy
- Dual diagnosis (mental health and intellectual disability)
Each person’s care needs will look different—and the NDIS is designed to fund what’s reasonable, necessary, and goal-oriented.
How Complex Care Fits Into Your NDIS Plan
Complex care supports can be funded under different NDIS categories, such as:
- Core Supports: Daily personal activities and high-intensity supports
- Capacity Building: Improved daily living (e.g. therapy or behaviour support)
- Capital Supports: Assistive technology or home modifications
Plans may also include registered nurses, specialist support coordination, or behaviour practitioners where needed.
The Role of Support Coordination in Complex Care
At APTOS, our support coordinators help participants and families manage the complexity of care needs by:
- Finding and connecting with experienced care providers
- Coordinating nursing, therapy, and in-home supports
- Helping with rostering and continuity of care
- Ensuring compliance with NDIS and clinical guidelines
- Supporting plan reviews and funding justifications
We act as a central point of contact—so families aren’t left managing multiple services alone.
Why Skilled Providers Matter
Complex care should always be delivered by trained professionals who understand the participant’s medical and disability needs. This ensures:
- Reduced risk of medical complications
- More consistent support routines
- Greater comfort and dignity for the participant
- Peace of mind for family members or carers
Why Choose APTOS for Complex Care?
APTOS is a trusted NDIS provider with experience in coordinating complex care. We offer:
- Person-centred care plans tailored to high-intensity needs
- Collaborative partnerships with nurses, therapists, and providers
- Strong attention to detail and clinical risk management
- Empathetic, respectful support for participants and families
Final Thoughts
Complex care is more than clinical—it’s about ensuring participants with high needs can live fully, safely, and with dignity. With the right supports in place, individuals and their families can feel confident navigating even the most complex challenges.
Need help managing complex care through the NDIS? APTOS is here to coordinate with compassion and clarity. Reach out today to explore your options.
