Assistive technology (AT) can be life-changing for people with disability, helping them live more independently, participate in the community, and achieve personal goals. From mobility aids to communication devices, assistive technology includes a broad range of tools designed to support functional needs.
If you’re an NDIS participant or supporting someone who is, understanding how assistive technology fits into an NDIS plan is essential. At APTOS, we help individuals and families navigate the funding and application process so they can access the equipment they need. This guide covers what assistive technology is, what the NDIS funds, and how to apply for support.
What Is Assistive Technology?
Assistive technology refers to devices or systems that help a person with disability perform tasks they may otherwise find difficult. AT ranges from simple tools to complex equipment.
Common examples include:
- Mobility aids (e.g. wheelchairs, walkers, scooters)
- Communication devices (e.g. speech-generating devices, tablets with AAC apps)
- Personal care items (e.g. shower chairs, adjustable beds)
- Environmental controls (e.g. smart home systems)
- Modified kitchen tools (e.g. one-handed cutting boards, talking timers)
Assistive technology is designed to promote independence, safety, and access to daily life activities.
The Four Levels of Assistive Technology in the NDIS
The NDIS categorises assistive technology into four levels based on complexity and risk:
- Level 1: Basic – Off-the-shelf, low-cost items (e.g. non-slip mats)
- Level 2: Standard – Low-risk and easily obtained equipment (e.g. shower stools)
- Level 3: Specialised – Higher-cost or customisable items requiring provider advice (e.g. customised seating)
- Level 4: Complex – High-risk or technically advanced equipment (e.g. powered wheelchairs, environmental control systems)
Knowing the level helps determine the evidence and process required for NDIS funding approval.
Is Assistive Technology Funded by the NDIS?
Yes. Assistive technology is funded under the NDIS when it meets the “reasonable and necessary” criteria. This means the item must:
- Be directly related to the participant’s disability
- Help achieve a goal in the NDIS plan
- Be value for money
- Be safe and effective
AT is typically funded under the Capital Supports budget in your plan.
How to Access Assistive Technology Through the NDIS
Step 1: Identify the Need
Work with your support coordinator, occupational therapist, or allied health professional to assess daily activities and determine where assistive technology could help.
Step 2: Get an Assessment or Quote
Depending on the AT’s level:
- Levels 1–2 usually do not require formal assessments
- Levels 3–4 require an AT assessment report by a qualified therapist
- Include a quote from a registered provider
APTOS can help coordinate these steps and ensure documentation meets NDIS requirements.
Step 3: Include AT in Your Plan
If the item is not already funded, discuss it in your planning or review meeting. For urgent needs, you can request a plan reassessment (formerly called a change of circumstances review).
Step 4: Purchase the Equipment
Once approved, AT can be purchased through registered or non-registered providers, depending on how your plan is managed (NDIA-managed, plan-managed, or self-managed).
Step 5: Follow-Up and Review
Some assistive technology may require training or ongoing support. Keep track of:
- How often you use the item
- Any issues or maintenance needs
- The impact on your daily functioning and independence
This information can support future plan reviews.
Examples of Assistive Technology in Everyday Life
- A young adult with cerebral palsy uses a powered wheelchair to attend university and navigate their campus independently.
- A child with non-verbal autism uses a tablet with a communication app to express needs and participate in school.
- An older adult recovering from stroke uses grab rails and a shower chair to bathe safely at home.
- A person with vision impairment uses a smart speaker to manage reminders, play music, and control lights.
These examples show the diverse ways AT supports safety, inclusion, and autonomy.
What Happens If You Need AT But It’s Not in Your Plan?
Don’t worry—it’s common for AT needs to arise between plan periods. Here’s what you can do:
- Work with your support coordinator to gather updated reports
- Submit a light-touch plan reassessment request to the NDIA
- Explore low-cost AT items under $1,500, which may not require pre-approval
The NDIS aims to be flexible, especially when the AT directly supports daily living and aligns with your goals.
How APTOS Supports Assistive Technology Access
At APTOS, we take a person-centred, goal-driven approach to assistive technology. We help:
- Identify practical AT solutions tailored to your needs
- Organise assessments and gather required documentation
- Submit quotes and request funding through the right channels
- Coordinate with trusted providers for supply, delivery, and training
- Track progress and outcomes for future planning
Our team understands the emotional, physical, and practical benefits that the right technology can provide.
Final Thoughts
Assistive technology opens doors to greater independence, confidence, and connection. With the right guidance, the NDIS can fund the tools that empower people to live their lives their way.
Want to explore assistive technology options through your NDIS plan? Contact APTOS today. We’re here to support you every step of the way.
